A: This is Terunsoul's limited-time Black Friday sale. During the promotion, use the discount code Blackfriday20 to purchase D016, D018, and FW983A and enjoy a $20 discount.

A: The discount code is: Blackfriday20. Please copy and paste it directly into the Promo Code input box on the checkout page.

Only applicable to products D016, D018, and FW983A.

A: No. D021 is not eligible for the Blackfriday20 discount. D021 will be purchased at the current price on the official website; the final price will be displayed on the checkout page.

A: D016, D018, and FW983A all offer a $20 discount after using Blackfriday20. The final price is subject to the price displayed on the checkout page.

A: D016: 2 channels, front + rear 4K, suitable for users who prioritize high-definition recording from both ends.

D018: 3 channels, front + rear + in-vehicle recording, suitable for users requiring comprehensive coverage.

FW983A: 3 channels, front 4K, rear + in-vehicle 1080P, suitable for budget-conscious users with comprehensive coverage needs.

Please refer to the product page for details.

A: D016, D018, and FW983A usually include a memory card with the package. Specific capacity and accessories are subject to the corresponding product page and package list.

A: D021 is a new product. The Black Friday discount code Blackfriday20 is only applicable to D016, D018, and FW983A. Please refer to the current page on the official website for details regarding D021's promotional offers.

A: The Terunsoul website typically supports major credit cards, PayPal, and other payment methods. Please refer to the checkout page for specific details.

A: The general process is: Pending Payment → Pending Processing/Pending Shipment → Shipped → In Transit → Signed for. You will receive tracking information after shipment.

A: If your order hasn't entered the shipping process yet, please contact customer service at support@terunsoul.com as soon as possible to try modifying or canceling it. Once shipped, modifications are usually not possible.

Orders are usually processed and shipped within 1–2 business days after successful payment. Black Friday is a peak shopping season with many orders, so shipping may be slower than usual. We recommend placing your order as early as possible and checking with your carrier for updates.

After shipment, the system will send a tracking number via email or SMS. You can also view the tracking information on the Terunsoul website. Orders within the US typically arrive within 3–7 business days after shipment, depending on the warehouse, carrier, and delivery address.

A: Terunsoul offers a standard limited warranty. The specific warranty period is subject to the product page, packaging instructions, or the official website's warranty policy. Manufacturing defects are usually covered under warranty; damage caused by human error, water damage, or unauthorized disassembly is generally not covered.

A: For order, discount, or product issues, please send an email to support@terunsoul.com or submit your question through the contact form at the bottom of the Terunsoul website. When applying for warranty service, please provide your order number, product model, description of the malfunction, and relevant photos/videos.