⭐Hot Sale & Free 128G SD Card
FAQ
📅 Events & Discounts
1. Q: When is the TERUNSOUL Truck Driver Appreciation Week?
A: This event coincides with the 2026 National Truck Driver Appreciation Week, from September 13th (Sunday) to September 19th (Saturday), 2026.
2. Q: What is the exclusive discount for this event?
A: During the event, use the exclusive discount code Thankyoudriver to get $25 off selected products.
3. Q: Which products is the discount code Thankyoudriver applicable to?
A: This discount code is only applicable to the following three TERUNSOUL dashcam models: D016, D018, and FW983A.
4. Q: How do I obtain and use this discount code?
A: The discount code is Thankyoudriver. After adding the designated product to your cart on the TERUNSOUL website (www.terunsoul.com), paste the code into the "Promo Code" input box on the checkout page and click "Apply".
5. Q: Can this discount code be used in conjunction with other coupons or promotions?
A: Generally, only one discount code can be used per order and cannot be combined with other coupons.
6. Q: Is there a limit to the number of times the discount code Thankyoudriver can be used?
A: Generally, each customer is limited to one use during the promotion period. Please refer to the final instructions on the official website's promotion page for details.
7. Q: If I forget to use the discount code at checkout, can I enter it later?
A: No. The discount code must be entered and applied on the checkout page before submitting your order. Once the order is generated, it cannot be entered later.
8. Q: What if the discount code I entered is invalid?
A: Check if the promotion is still valid. If the problem persists, please contact our official customer service at support@terunsoul.com for assistance.
🎁 Products & Selection
9. Q: What are the main differences between these three products (D016, D018, FW983A)?
A: The main differences lie in the number of camera channels and applicable scenarios:
D016: 2 channels (front + rear), both support 4K resolution, suitable for users seeking extremely clear front and rear field of view.
D018: 3 channels (front + rear + in-car), front and rear are 4K, in-car is 1080P, providing near 360° all-around coverage.
FW983A: 3 channels (front + rear + in-car), front is 4K, rear and in-car are 1080P, a cost-effective full-coverage option.
10. Q: Do these three products include a memory card?
A: Yes, all three products come with a free 128GB memory card, expandable up to 512GB.
11. Q: Which product is best for me?
A: It depends on your needs:
If you only care about the road conditions in front and behind, the D016 is an ideal choice that combines top-notch image quality with cost-effectiveness.
If you want to record the interior of your vehicle as well (such as as a ride-hailing or freight driver), the triple-camera design of the D018 and FW983A provides more comprehensive protection.
12. Q: How do these dashcams perform at night or in low-light conditions?
A: Excellent. The D016 and D018 are equipped with "Super Starlight" night vision technology; the FW983A is equipped with "Starlight + HDR" technology, ensuring clear capture of details even in low-light environments.
📦 Orders & Shipping
13. Q: How long does it take for my order to ship after I place it?
A: Orders are usually processed and shipped within 1-2 business days after successful payment. The exact time may vary depending on stock and logistics conditions.
14. Q: How much is the shipping cost?
A: Shipping costs are calculated based on your shipping address and the shipping method you choose. Free shipping is usually available for orders meeting certain conditions; please refer to the checkout page for details.
15. Q: Can I modify or cancel my order after placing it?
A: If your order has not yet entered the shipping process, you can try contacting customer service at support@terunsoul.com to modify or cancel it. Once shipped, it cannot be changed.
🛠️ Technical Support & Warranty
16. Q: How do I download and use the TERUNSOUL companion mobile app?
A: You can search for "TERUNSOUL" in the Apple App Store or major Android app stores to download the official app. Through this app, you can wirelessly connect to your dashcam to achieve functions such as real-time preview, video download, and parameter settings.
17. Q: Is the TERUNSOUL dashcam legal to use in the United States?
A: Yes, the TERUNSOUL dashcam is legal to use in the United States. However, different states have different regulations regarding installation location (such as whether it obstructs the driver's view) and audio recording (whether the other party's consent is required). It is recommended to check local laws before installation.
18. Q: What are the warranty policies for these three products?
A: TERUNSOUL provides standard warranty service for its products. For specific warranty periods and terms, please refer to the instruction manual inside the product packaging or visit the support page on the official website.
19. Q: How do I contact customer service if the product malfunctions or I have other questions?
A: You can contact the TERUNSOUL official support team through the following methods:
Email: Send an email to support@terunsoul.com
Website: Visit www.terunsoul.com and submit your question through the contact form at the bottom of the page.
20. Q: Can I return a product if I am not satisfied with it?
A: Yes. TERUNSOUL offers a standard return and exchange policy. Generally, you can apply for a return within a specific timeframe (e.g., 30 days) after receiving the product, provided it is undamaged and does not affect resale. Please refer to the "Return and Exchange Policy" page on the official website for specific policies.