Return Policy
Return Policy
Order Cancellation
- Orders can be canceled before shipment or production for a full refund.
- Once the order has shipped, we cannot cancel it. Please do not remove the packaging and contact our customer service for return instructions.
- Products cannot be returned once the packaging has been opened.
Returns & Refunds
- No-reason returns are accepted within 14 days of receiving your dash cam.
- To return a product:
- Contact our customer service to request a return label.
- Send the product back to our warehouse.
- Refund will be processed after we receive the product.
- Unauthorized returns may not be accepted and could be considered a loss. Always contact customer service first.
Warranty & Quality Issues
- All Terunsoul dash cams come with an 18-month warranty.
- If your dash cam experiences quality issues or delivery damage, our support team will assist you with repair, replacement, or refund.
- DOA (Dead on Arrival): If your dash cam arrives damaged or cannot power on, contact customer service immediately for a free replacement or refund.
Unsatisfied / Vehicle Fit Issues
- If the product does not fit your vehicle or you are not satisfied, returns are accepted within 30 days of delivery.
- Please provide your order number and reason when contacting customer service.
- Returns after 30 days for personal reasons are not accepted.
Simple Return Eligibility
Our Return Policy is designed to make shopping with confidence easier. If you are not fully satisfied with your purchase, you may be eligible to return the item within the stated return window, provided it meets our conditions. Items should be unused, in their original packaging, and include all accessories, tags, or documents that came with the order. Some products may not qualify for return, such as final sale items, personalized products, or items damaged due to misuse. Review the product details and return terms carefully before sending anything back. This helps ensure a faster review and a smoother refund or exchange process.
How to Start a Return
To begin a return, contact our support team with your order number and the reason for the request. Once your return is approved, you will receive step-by-step instructions, including the return address and any required documentation. Please package the item securely to avoid damage during transit. In many cases, we recommend using a trackable shipping method so you can monitor the shipment and confirm delivery. Return shipping costs may depend on the reason for the return and the item type. Following the instructions closely helps prevent delays and makes it easier for our team to process your request efficiently.
Refunds, Exchanges, and Processing Time
After we receive your returned item, our team will inspect it to confirm that it meets the return requirements. If approved, your refund will be issued to the original payment method within the processing timeframe listed in the policy. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account. If you prefer, eligible items may also be exchanged for a different size, color, or product, subject to availability. We work hard to make the process fair, transparent, and simple. If there is any issue with your return, our support team is ready to help with clear next steps.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible. Include your order number, photos of the item, and a brief explanation of the issue so we can review it quickly. In these cases, we aim to resolve the matter with a replacement, exchange, or refund, depending on the situation and product availability. Reporting the problem promptly helps us assess the issue accurately and speed up the solution. We value your trust and want every customer experience to be positive, which is why we handle these requests with care and attention.