Privacy Policy

TERUNSOUL operates this store and website, including all related content, features, tools, products, and services, to provide you with a curated, premium shopping experience (the “Service”). TERUNSOUL is powered by Shopify, enabling us to deliver these Services efficiently.

This Privacy Policy explains how TERUNSOUL TECH, Inc. (www.terunsoul.com, “TERUNSOUL,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you interact with our website or services. It also describes your rights and choices regarding your personal information, including sensitive personal information where applicable.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described herein.

Last Updated: January 5, 2016
Effective Date: January 5, 2016

1. Information We Collect

“Personal Information” refers to information that identifies you or can reasonably be linked to you. Anonymous or de-identified information is not considered personal information. Depending on how you interact with our Services, your location, and applicable law, we may collect the following categories of personal information:

  • Contact Information: Name, billing and shipping address, phone number, and email address.
  • Financial Information: Credit or debit card details (only last four digits stored), payment account information, transaction details, payment confirmations. All payment data is processed securely by third-party providers such as Shopify Payments; we do not store full card numbers or CVV codes.
  • Account Information: Username, password, security questions, preferences, and settings.
  • Transaction Information: Items viewed, added to cart or wish list, purchased, returned, exchanged, or canceled, as well as past transaction history.
  • Communications: Information you provide when contacting us, including support requests.
  • Device Information: Device type, browser, network connection, IP address, and other unique identifiers.
  • Usage Information: Interactions with our Services, including navigation and engagement patterns.

Sources of Personal Information:

  • Directly from you when creating an account, making purchases, communicating with us, or providing information voluntarily.
  • Automatically through your use of our website, products, or services, including via cookies and similar technologies.
  • From service providers we engage to support our technology or process information on our behalf.
  • From our partners or other third-party sources.
2. How We Use Personal Information

We use personal information for the following purposes, depending on your interactions and the Services you use:

2.1 Service Delivery and Enhancement
  • Fulfill orders, process payments, manage accounts, arrange shipping, and handle returns or exchanges.
  • Remember your preferences, provide personalized recommendations, and create a tailored shopping experience.
  • Send account-related notifications or updates.
2.2 Marketing and Advertising
  • Send promotional emails, text messages, or mailings.
  • Display personalized advertisements on our website or third-party platforms based on your previous activity, including items purchased or added to your cart.
2.3 Security and Fraud Prevention
  • Verify accounts and authenticate transactions.
  • Detect and prevent fraudulent, illegal, unsafe, or malicious activity.
  • Protect our Services and ensure a secure shopping experience.
2.4 Customer Support and Communication

Respond to inquiries, provide customer support, and maintain effective communication.

2.5 Legal Compliance

Comply with applicable laws, respond to government or law enforcement requests, and participate in legal proceedings or investigations.

We will not use your personal information for other purposes, such as selling, renting, or trading your data, or third-party marketing unrelated to the Service, unless explicitly stated.

3. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember session information, and provide personalized content. Cookies may collect browser type, device ID, IP address, and session details. Functional cookies necessary for the website’s operation are enabled by default. For performance, advertising, or tracking cookies, your consent will be requested in accordance with applicable law, and you may revoke consent at any time via your browser or device settings.

4. Sensitive Personal Information

We generally do not collect sensitive personal information unless required for a specific service, and only with your explicit consent or as mandated by law. Legal bases include:

  • Consent: Explicit approval to process sensitive information.
  • Legal Compliance: Required or permitted by law.
  • Legal Claims: Necessary to establish, exercise, or defend legal rights.
  • Crime Prevention: Detecting or preventing fraud or other unlawful activity.

Please ensure any sensitive data shared with us is lawful and authorized.

5. Sharing Personal Information

We may share your information in specific circumstances for legitimate purposes:

  • With Shopify, vendors, and other service providers (e.g., IT, payment processing, analytics, customer support, fulfillment).
  • With business and marketing partners for personalized advertising, in compliance with privacy laws.
  • With affiliates or within our corporate group.
  • In connection with corporate transactions such as mergers, acquisitions, or bankruptcy.
  • When you explicitly authorize sharing, e.g., for shipping or social login integrations.

We do not sell your personal information.

6. Shopify and Third-Party Services

Our Services are hosted by Shopify, which collects and processes information to provide and improve Services. Data may be transferred internationally. Shopify may use your interactions with our store and other merchants to provide enhanced features. Shopify is responsible for processing such personal information, including responding to data requests.

7. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy or security practices. Information shared on public or semi-public third-party platforms may be accessible to others. Links do not imply endorsement unless explicitly stated.

8. Your Rights

Depending on your location, you may have rights including:

  • Access: Request a copy of your personal information.
  • Correction: Update inaccurate data.
  • Deletion: Remove personal information.
  • Data Portability: Transfer your data to another service.
  • Opt-Out: Refuse targeted advertising or certain data processing.
  • Non-Discrimination: Your rights exercise will not impact services or pricing.
  • Manage Communication Preferences: Opt-out of promotional emails at any time.

Requests can be submitted via our contact information below. Identity verification may be required.

9. International Data Transfers

Personal information may be collected, stored, and processed in the U.S. or other countries. We ensure an equivalent level of data protection through contractual and regulatory safeguards. Consent will be obtained where required.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After expiration, data will be securely deleted or rendered unusable.

11. Data Security

We employ robust administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, secure data processing, and employee training. While we follow industry standards, no method is completely secure. In case of a security incident, we will promptly notify you and take remedial action.

12. Children’s Privacy

Our products and Services are intended for adults. We do not knowingly collect information from children under 13 (or the minimum applicable age in your jurisdiction) without parental consent. If you believe your child has provided personal information, contact us to request deletion.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or posted on our website. Continued use of our Services constitutes acceptance of the updated terms.

14. Contact Us

For questions, concerns, or to exercise your privacy rights:

Data Protection Officer

Please specify your country and state/province when contacting us.

We are committed to addressing your privacy concerns fairly. If unresolved, you may contact your local data protection authority.

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