Orders & Shipping
Where do you ship from?
Orders are fulfilled from our U.S.-based warehouse in Ontario, California, or from overseas fulfillment centers based on inventory availability.
How long does shipping take?
- U.S. orders: 3–7 business days
- International orders: 7–10 business days (depending on destination and customs clearance)
Shipping times may vary during peak seasons.
How long does order processing take?
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Once shipped, you will receive a confirmation email with tracking details.
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.
Tracking information may take 24–48 hours to update.
Can I change or cancel my order?
If your order has not yet shipped, please contact us as soon as possible at help@terunsoul.com.Once shipped, we are unable to modify or cancel the order.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You may return the product within 30 days of delivery for a refund, provided the item is in good condition.
How do I request a return?
Please contact our support team with your order number and reason for return. Our team will guide you through the return process.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Are return shipping fees covered?
If the return is due to a product defect or shipping error, we will cover the return shipping cost.
For other reasons, return shipping costs may be the customer’s responsibility.
Product Information
What dash cam models do you offer?
We currently offer the following models:
- D016
- D018
- FW983A
Each model is designed to meet different driving and recording needs.
Do your dash cams record front and rear?
Yes. Depending on the model, our dash cams support dual-channel recording, capturing both front and rear views simultaneously.
Do the dash cams support 4K recording?
Yes. Select models support ultra-high-definition 4K recording, delivering clear details for license plates and road conditions.
Do the dash cams have night vision?
Yes. Our dash cams are equipped with advanced image sensors and night vision technology to ensure clear footage in low-light conditions.
Is GPS included?
Some models include built-in GPS, allowing you to record driving speed and location data directly in your footage.
Do your dash cams support parking mode?
Yes. When properly installed with a hardwire kit, supported models offer parking monitoring to protect your vehicle when parked.
What storage options are supported?
Our dash cams support microSD cards. Please refer to the product page for maximum supported capacity and recommended card types.
Installation & Usage
Is installation difficult?
No. Our dash cams are designed for easy installation. Most users can complete setup in under 15 minutes using the included accessories.
Can I install the dash cam myself?
Yes. Most customers install the dash cam themselves. Professional installation is optional.
What warranty do you offer?
All TERUNSOUL dash cams come with an 18-month warranty covering manufacturing defects.
How can I contact customer support?
If you have any questions or need assistance, please contact our support team via email. Our customer service specialists will be happy to help you.
Is GPS included?
Some models include built-in GPS, allowing you to record driving speed and location data directly in your footage.
Do your dash cams support parking mode?
Yes. When properly installed with a hardwire kit, supported models offer parking monitoring to protect your vehicle when parked.
What storage options are supported?
Our dash cams support microSD cards. Please refer to the product page for maximum supported capacity and recommended card types.