Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for visiting and shopping at terunsoul.com. We know that the reliable shipment of your merchandise is important to you, so it’s necessary to learn about the terms and conditions that constitute our Shipping Policy.

Order Processing

Order processing starts within 1-2 business days, so please make sure your order is correct before you hit the submit button. You will receive a tracking number via email once the order is shipped.

Shipping Rates

Terunsoul.com currently ships to the United States, Canada, Germany, France, Italy, and the United Kingdom.
Enjoy FREE SHIPPING on orders over $59.99. For orders under $59, a flat $7.99 USD shipping fee applies.

Shipping To	Transit time
The United States	3-7 business days
Canada	7-12 business days
Germany	7-12 business days
France	7-12 business days
Italy	7-12 business days
The United Kingdom	7-12 business days
Spain	7-12 business days

 

Import Taxes

The price is inclusive of all applicable tariffs upon entering the destination country. Please be informed that the included taxes may vary based on the destination country, and no additional fees will be incurred by you.  

Uncontrollable Events

If any logistics delay occurs or you have trouble receiving the package, you could contact us via email at support@terunsoul.com, and we will do our best to help solve the issue.

 

Order Processing and Handling Time

 

 

Our Shipping & Delivery Policy is designed to give customers a clear understanding of how orders are processed from the moment they are placed. After you complete checkout, our team begins reviewing and preparing your order as quickly as possible. Processing time may vary depending on product availability, order volume, and verification needs, but we always aim to keep delays to a minimum. Once your order has been confirmed, you will receive a notification by email with the next steps. Please note that orders placed on weekends or holidays are usually processed on the next business day.

 

 

Shipping Methods and Estimated Delivery

 

 

We offer shipping options intended to balance speed, reliability, and value. Delivery times depend on your location, the shipping method selected, and carrier performance. Standard delivery may take several business days, while expedited options are available for customers who need their items sooner. Estimated delivery dates are provided for reference only and may change due to weather, carrier issues, or other unexpected events. To help ensure a smooth experience, please double-check your shipping address before submitting your order. Incorrect or incomplete address details can lead to delays or failed delivery attempts.

 

 

Tracking Your Order

 

 

Once your package ships, you will receive a tracking number so you can monitor its progress. Tracking updates may take some time to appear after the shipment is handed over to the carrier, so please allow a short period before checking the status. You can use the tracking link included in your shipping confirmation email to see the latest delivery information. If the tracking details seem delayed or unclear, our support team is available to help. We recommend checking the tracking page regularly, especially during busy shipping periods, to stay informed about your package’s location and estimated arrival.

 

 

Delivery Issues, Delays, and Support

 

 

While we work hard to provide dependable service, occasional delivery issues can happen. Weather conditions, carrier disruptions, customs processing, and high-volume shipping periods may cause delays beyond our control. If your order appears to be lost, delayed, or marked as delivered but not received, please contact us as soon as possible so we can investigate. Our team will review the order details and work with the shipping carrier to find a solution. We are committed to helping customers receive their purchases safely and on time, and we appreciate your patience and understanding when unexpected delivery problems occur.