Warranty Policy

18-Month Limited Warranty

TERUNSOUL products are manufactured using high-quality industrial-grade components and are built to last.

We proudly offer an 18-month limited warranty on all TERUNSOUL products, starting from the original date of purchase.

If a product is found to have defects in materials or workmanship under normal use during the warranty period, TERUNSOUL will, at its discretion, repair or replace the product or any defective components at no cost.

Warranty Policy

To receive warranty service, the following conditions must be met:

  • A valid order number or proof of purchase is required
  • Clear visual evidence (photos or videos) of the defect may be requested
  • In some cases, the product may need to be returned for inspection
  • If a return is required, a prepaid return shipping label will be provided
  • This warranty is limited to repair or replacement only
  • Refunds are not available under the warranty policy
  • If identical replacement parts or products are unavailable, TERUNSOUL reserves the right to provide a functionally equivalent substitute

What This Warranty Does Not Cover

This warranty does not apply to damage or issues caused by factors outside normal product use, including but not limited to:

  • Improper use or incorrect installation
  • Misuse or abuse, including:
    • Drops or impacts
    • Exposure to extreme temperatures
    • Water damage
    • Power surges or loss of power
    • Use of unauthorized accessories
  • Repairs or modifications performed by unauthorized third parties
  • Damage caused by external factors or accidents
  • Lost or stolen products
  • Products that are outside the warranty period
  • Any circumstances beyond TERUNSOUL’s reasonable control

Additionally, this warranty does not apply to products purchased from non-official or unauthorized sellers, including unauthorized websites or promotional activities. Authorized retailers may offer different warranty terms. Please consult the retailer directly for their specific policies.

30-Day Return Policy

We offer a 30-day return policy from the date of delivery.

If you are not completely satisfied with your purchase, you may request a return within 30 days, provided that:

  • The product is returned in original condition
  • All accessories and packaging are included

Please note that return eligibility and refund processing are subject to inspection.

Contact Us

If you have any questions about this warranty or return policy, please contact us at:

📧 support@terunsoul.com

Our TERUNSOUL support team is always happy to assist you.

 

Coverage Overview

 

 

Our Warranty Policy is designed to give you peace of mind after your purchase. It explains what is covered, how long coverage lasts, and what support you can expect if something goes wrong. In general, the warranty protects against defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, improper installation, or unauthorized repairs. We recommend reviewing your product details carefully so you understand the specific terms that apply. Clear warranty guidance helps you make informed decisions and ensures your expectations match the protection included with your order.

 

 

How to Submit a Warranty Claim

 

 

If you believe your item qualifies for service under our Warranty Policy, the claim process is simple and straightforward. First, gather your proof of purchase, product details, and a brief explanation of the issue. Then contact our support team with the required information so we can review your request. In some cases, photos or videos may be needed to help confirm the problem. Once your claim is approved, we will provide the next steps for repair, replacement, or another appropriate solution. Our goal is to resolve valid warranty claims quickly and with as little inconvenience as possible.

 

 

Repairs, Replacements, and Limitations

 

 

When a claim is approved, the remedy may include repair, replacement, or a similar solution based on the issue and product availability. We aim to choose the option that best restores the product’s function while staying fair and efficient. However, the Warranty Policy has important limits. It does not cover normal wear and tear, cosmetic damage that does not affect performance, or problems caused by unauthorized changes. In some cases, replacement items may be of equal value if the original model is no longer available. These limits help ensure the policy remains practical, transparent, and reliable for all customers.

 

 

Customer Responsibilities and Support

 

 

To keep your warranty valid, it is important to follow the product instructions, use the item as intended, and keep your purchase records safe. Proper care can prevent many common issues and make it easier to review any future claim. If you are unsure about maintenance, installation, or eligible coverage, our support team is ready to help. We can explain the policy, guide you through the claim steps, and answer questions about your product. Our Warranty Policy is built to support customers with clear terms and dependable service, so you can shop with confidence and know help is available when you need it.

 

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